Professional Services Engineer
Core
Hands-on technical lead responsible for installing, upgrading, troubleshooting, and bringing complex NICE Public Safety solutions live at customer sites.
Role type
Senior IC Professional Services Engineer (Public Safety)
Builds
NICE Public Safety solutions (servers, networking, databases, virtualization, telephony) for public safety customers
Domain
Public Safety / Telecommunications / IT Infrastructure
Required skills
telephony, hardware, networking, databases, Microsoft Windows Server, SQL Server, SIP, VoIP, SIPREC, CTI/CDR, PowerShell, Wireshark, IIS, Active Directory, troubleshooting
Preferred skills
Public Safety experience, Security+ certification, Microsoft certifications, Cisco certifications
Technologies
NICE software, Windows Server, SQL Server, SIP, VoIP, SIPREC, CTI/CDR, PowerShell, Wireshark, IIS, Active Directory, Cisco
Responsibilities
Install and configure NICE software, hardware, servers, and virtualization platforms; Integrate NICE solutions with customer networks, PBX, CTI, and telephony environments; Troubleshoot hardware, software, networking, database, and telephony issues; Complete Installation Test Procedures and ensure systems are production-ready; Manage customer communication, expectations, and technical escalations; Provide basic technical training to customer teams; Complete site documentation, as-builts, testing, and knowledge transfer; Provide remote customer support between onsite deployments.
Seniority
Senior, hands-on IC
