Senior Technical Support Engineer
Core
Senior Technical Support Engineer owning and resolving challenging issues across Verkada's AI-powered video security and access control platform for enterprise customers.
Role type
Senior Technical Support Engineer (Hardware/Network/Software)
Builds
Verkada physical AI security platform (cameras, sensors, access control)
Domain
Physical AI / Video Security / IoT
Deliverable
client delivery
Required skills
Full-stack troubleshooting (network, hardware, software, electrical), Network fundamentals (HTTP/HTTPS, TLS, VLANs, TCP/IP, DNS, NAT, DHCP, 802.11, firewalls, Ethernet, PoE), Linux, APIs, Python, Problem-solving, Technical writing, Customer communication
Preferred skills
Industry certifications (CCNP, CCNA, CEH, Network+, Security+), Experience with electrical devices
Technologies
Linux, Python, HTTP/HTTPS, TLS, VLANs, TCP/IP, DNS, NAT, DHCP, 802.11, PoE
Responsibilities
Full-stack troubleshooting of the entire Verkada platform including network, hardware, software, and electrical issues; Provide best practice design, installation, and configuration expertise to enterprise customers; Own customer issues and escalations from creation to resolution; Collaborate with Engineering and Product teams to test new products and identify bugs; Build tools and processes that will scale with the growing team
Seniority
Senior, hands-on IC with leadership potential