Senior HR Compliance & Escalations Specialist – EMEA
Core
Senior HR Operations specialist acting as the escalation point for complex employee and client cases across EMEA, providing practical compliance guidance and resolving high-priority issues.
Role type
Senior HR Operations & Escalations Specialist
Builds
Resolved cases, improved HR processes, and clear guidance for the support function
Domain
HR Operations / Employment Compliance / EMEA
Deliverable
client delivery
Required skills
multi-country EMEA employment compliance, risk assessment, de-escalation, contract management, leave administration, payroll queries, employee relations, offboarding, process improvement, SOP creation, stakeholder management, case queue management, HRIS tools
Preferred skills
Spanish, French, German, Zendesk, ServiceNow, Jira, Workday, InterCom
Responsibilities
Act as senior escalation point for complex HR queries; Provide practical guidance on compliance, contracts, leave, benefits, and payroll; Independently assess risk and resolve high-priority cases; Apply knowledge of employment practices in Spain, France, and Germany; Lead sensitive conversations by phone or video; Work closely with Payroll, Legal, Compliance, and local providers; Manage varied case queue through tickets and email; Identify recurring themes and create SOPs to prevent repeat escalations; Support and coach junior team members; Maintain audit-ready case documentation.
Seniority
Senior, hands-on IC
