Employee Support Specialist (HR, Payroll & Global Employment) – EMEA
Core
Provide end-to-end employee and client support across EMEA for payroll, benefits, leave, contracts, and employment compliance.
Role type
Senior IC employee support specialist (global employment)
Builds
Resolved employment cases and improved support processes
Domain
Global employment / EOR / Payroll / HR Tech
Deliverable
client delivery
Required skills
Case investigation, stakeholder coordination, SLA management, root cause analysis, process improvement, complex communication, prioritization
Preferred skills
Zendesk, ServiceNow, Jira, Salesforce, Workday, BambooHR
Responsibilities
Own employee and client support cases from query to resolution; Investigate payroll, tax, benefits, leave, and contract issues; Partner with Payroll, Legal, Finance, and local providers; Manage high-volume case queues meeting SLAs; Document outcomes and identify process improvements; Contribute to knowledge-base articles and SOPs
Seniority
Mid-Senior, hands-on IC
