Customer Service Agent: Portuguese (18:00pm - 3:00am)
Core
Handle customer service inquiries via email, phone, and social media to resolve incidents and complaints for Fever's global user base.
Role type
Customer Service Agent (Portuguese)
Builds
Customer support operations for a live entertainment platform
Domain
Live entertainment / Tech platform
Deliverable
client delivery
Required skills
Portuguese (fluent oral & written), English (fluent), incident resolution, multi-channel communication (email/phone/social), complaint handling, record keeping, time management, task prioritization
Preferred skills
Zendesk experience, operations background
Responsibilities
Manage incoming calls and chats, provide accurate information using internal tools, handle customer complaints and follow up for resolution, keep records of interactions, process customer accounts, file documents
Seniority
Individual Contributor
