Kundenbetreuer Software Support - Alpha Online (m/w/d)
Core
First-line support specialist for AlphaController, a process management software for the professional used car trade, resolving process bottlenecks and configuring the system for auto dealers.
Role type
Senior IC customer support engineer (SaaS)
Builds
AlphaController (process management software for used car dealers)
Domain
Automotive / B2B SaaS
Deliverable
client delivery
Required skills
complex software process analysis, API integration troubleshooting, manual release testing, customer configuration, root cause analysis
Preferred skills
automotive sector experience, IT/software vocational training
Technologies
AlphaController, API integrations
Responsibilities
act as first point of contact for customers via phone and email, configure AlphaController features and permissions for clients, analyze software dependencies and error sources, manually test releases, troubleshoot partner interface issues
Seniority
Mid-level, hands-on IC
