Technical Support Specialist - Alpha Online (m/w/d)
Core
First-line technical support specialist for AlphaController, a process management software for the professional used car trade, helping dealerships manage vehicle valuation to sales.
Role type
Technical Support Specialist (1st Level with 2nd Level perspective)
Builds
AlphaController process management software for used car dealerships
Domain
Automotive industry / B2B software
Deliverable
client delivery
Required skills
Customer support, software configuration, dependency analysis, manual testing, interface troubleshooting
Preferred skills
Automotive sector experience, IT/Software education
Technologies
AlphaController
Responsibilities
Handle customer inquiries via phone and email, configure AlphaController for specific customer requirements, analyze software dependencies and error sources, manually test releases, troubleshoot interface issues with partners
Seniority
Mid-level, hands-on IC