Operations Senior Coordinator
Core
Own projects and processes to improve EV charger uptime and operational efficiency across multiple European geographies.
Role type
Senior Operations Performance Manager (Uptime & Operations)
Builds
EV charging network uptime, operational efficiency, and data-driven recovery initiatives
Domain
Electric Vehicle (EV) Charging / Sustainable Mobility
Required skills
Project management, Data analysis, Process design, Root cause analysis, Stakeholder management, Automation, SOP creation, Cross-functional collaboration, English fluency, Metric reporting
Preferred skills
EV charging industry experience, Energy sector experience, Field operations experience, Portuguese/French/Spanish language skills
Technologies
Metabase, Excel, Sheets, Sitetracker, Confluence
Responsibilities
Lead end-to-end uptime improvement projects across multiple countries, Diagnose underperforming sites and chargers to create recovery plans, Manage project scope, milestones, and blockers from start to finish, Analyze and optimize ticket workflows and resolution times, Build and maintain performance dashboards and reporting, Identify recurring error patterns and root causes, Design and simplify operational processes and workflows, Bridge communication between central teams and local field teams, Drive automation for high-volume operational tasks
Seniority
Mid-Senior, hands-on IC