IT Service Manager
Core
Lead IT Servicing operations to enroll devices for clients and safely wipe/decommission them upon return.
Role type
Senior IC IT Service Manager
Builds
Device enrollment and decommissioning workflows for enterprise clients
Domain
IT Operations / MDM / Hardware Lifecycle Management
Required skills
Apple Business Manager / DEP, Windows Autopilot, MDM (Kandji, Jamf, Intune), device wipe tools (Blancco), client escalations, ticketing systems (Zendesk, Pylon, Linear)
Preferred skills
Apple or Microsoft device enrollment experience, Managed Service Provider (MSP) background, sales support experience, scale-up/B2B service company experience
Technologies
Apple Business Manager, DEP, Windows Autopilot, Kandji, Jamf, Intune, Blancco, Cambrionix, Zendesk, Pylon, Linear
Responsibilities
Own and solve escalations for device enrollment and decommissioning; act as point of contact for enterprise clients; find root causes of repeat issues; improve IT servicing processes, tools, and integrations; build playbooks and exception handling procedures; support sales team in winning new clients by demonstrating IT servicing value
Seniority
Senior, hands-on IC
