Front Office Supervisor
Core
Lead daily front desk operations, guide and motivate Front Office Hosts, and ensure smooth guest arrivals and departures.
Role type
Front Office Supervisor (Hospitality)
Builds
Guest check-in/check-out processes, room availability management, and team shift operations
Domain
Hospitality / Student Accommodation
Deliverable
product features
Required skills
Team leadership, guest relations, booking management, upselling, cross-department coordination, problem-solving, modern hotel systems proficiency
Preferred skills
Multi-lingual communication, onboarding new staff, service excellence, calm under pressure
Technologies
Modern hotel systems
Responsibilities
Lead daily front desk operations and guide the team during shifts, Coach and support Front Office Hosts, Welcome guests and handle requests, Coordinate with Housekeeping and F&B teams, Manage bookings and payments, Spot upsell opportunities, Share guest feedback, Help onboard new team members
Seniority
Mid-level, hands-on IC (via careerplan.io/jobs/4979360101-front-office-supervisor-at-thesocialhub)