Fixed Term - Customer Operations Advisor
Core
Central point of contact for resolving customer and site issues, managing administrative tasks like invoices and refunds, and engaging with customers on websites and social platforms.
Role type
Customer Operations Advisor
Builds
Customer support operations and community management for direct-to-consumer brands
Domain
Digital commerce / E-commerce
Deliverable
client delivery
Required skills
Ticket management, invoice processing, refund investigation, product review response, website Q&A, community message monitoring
Responsibilities
Resolve customer and site issues via ticket management, manage customer invoices, investigate and process refund requests, respond to product and app reviews, answer customer questions on beauty websites, monitor member-to-member messages for safety
Seniority
Individual Contributor, fixed-term contract