Customer Service Advisor - 3-6M Contract
Core
First point of contact for customers across live chat, phone, email, and social media, handling product advice and order issues.
Role type
Customer Service Advisor
Builds
Customer support interactions for a portfolio of global brands (e.g., Coca-Cola, Nestle)
Domain
Digital commerce / E-commerce
Deliverable
client delivery
Required skills
Written communication, Verbal communication, Multichannel support, Order management, Product knowledge, Team collaboration
Responsibilities
Respond to customer inquiries via live chat, phone, email, and social media; Resolve order issues and provide product advice; Meet department targets while maintaining service quality; Collaborate with other departments to enhance service.
Seniority
Individual Contributor
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