Senior Distribution Customer Support Representative
Core
Senior-level customer support liaison providing service, product information, and problem resolution for Cision Distribution products via phone, chat, and email.
Role type
Senior Customer Support Representative (Distribution)
Builds
Customer support operations for PR and media intelligence software distribution
Domain
Public Relations software / Media Intelligence
Deliverable
client delivery
Required skills
customer service, phone contact handling, active listening, multi-tasking, time management, internal partnership building, SOP education
Preferred skills
Bachelor's Degree, counseling customers on distribution needs
Technologies
Salesforce, NetSuite, Microsoft Suite
Responsibilities
Respond to customer inquiries via phone, chat, and email; resolve emerging customer problems; educate clients on products and procedures; mentor new hires; meet activity metrics and SLAs; navigate proprietary platforms; form internal partnerships with Finance, Technology, Sales, and Product.
Seniority
Senior, hands-on IC with mentorship duties
