Customer Relations Executive
Core
Point of contact for corporate clients providing daily operational and trading assistance on the FX Dealing Desk, acting as an ambassador for the product and service.
Role type
Customer Relations Executive (FX Dealing Desk)
Builds
Supports revenue and growth by ensuring clients use Ebury as their main platform for trading and international payments.
Domain
Financial Services / Foreign Exchange (FX)
Deliverable
client delivery
Required skills
Client servicing, problem-solving, commercial awareness, numerical confidence, attention to detail, multitasking, internal stakeholder liaison, sales skills
Preferred skills
Knowledge of FX markets, knowledge of Ebury's products, experience with Microsoft Excel
Technologies
EBO platform, Microsoft Excel
Responsibilities
Manage a portfolio of 300 clients trading online, resolve client issues as they arise, deal with live currency trade booking and high-value payments, identify new opportunities to grow key accounts, liaise between internal departments to find solutions.
Seniority
Individual Contributor
