Associate Conversational AI Designer
Core
Designing high-quality AI conversation models for real-time agent coaching and virtual agents across voice and chat channels.
Role type
Associate Conversational AI Designer
Builds
AI conversation models and virtual agent solutions for contact centers
Domain
Customer Experience / Conversational AI
Deliverable
production ML models | product features
Required skills
Conversational AI design, Natural Language Processing (NLP), Labeling guidelines definition, Model maintenance, Cross-functional collaboration, Solution design for sales/retention/collections
Preferred skills
Linguistics background, Python, Dialogflow CX
Technologies
Google Dialogflow CX, Cresta Opera
Responsibilities
Design and build AI solutions for contact centers across verticals; Define labeling guidelines for training conversational AI models; Lead model maintenance to ensure quality standards; Collaborate with stakeholders to align on solution design; Assist in all stages of AI delivery projects from design to deployment.
Seniority
Associate, hands-on IC