Director , Customer Services - APAC
Core
Lead regional Customer Service and Spares operations for semiconductor equipment across Asia, managing high-stakes customer escalations, material demand planning, and tool uptime optimization.
Role type
Director, Customer Services (Semiconductor Equipment)
Builds
Regional service delivery, material availability strategies, and tool uptime solutions for semiconductor manufacturing clients.
Domain
Semiconductor Equipment / Supply Chain Management
Deliverable
client delivery
Required skills
Executive-level customer relationship management, material demand forecasting, cross-functional supply chain collaboration, RSL strategy, field service engineering partnership, regional team leadership, NPI readiness planning, data-driven decision-making, multilingual executive communication
Preferred skills
Experience with 5G, cloud computing, AI, or autonomous driving sectors
Technologies
Semiconductor manufacturing tools, Recommended Stock Lists (RSL), Field Service Engineering (FSE) systems
Responsibilities
Serve as primary escalation point for key semiconductor customers; lead material demand planning and alignment with customers; collaborate with internal SCM teams to resolve supply bottlenecks; establish and optimize Recommended Stock Lists (RSL); partner with Field Service Engineering teams to minimize tool downtime; lead regional Customer Service and Spares organizations; drive material readiness for New Product Introductions (NPI).
Seniority
Director, strategic leadership & operational oversight