Director, Operations Learning & Development
Core
Design and own network-wide training programs, certification standards, and leadership development for fulfillment operations to accelerate new hire ramping and sustain supervisor performance.
Role type
Director, Operations Learning & Development
Builds
Training curricula, certification systems, supervisor development programs, and ramp measurement infrastructure for a global fulfillment network.
Domain
E-commerce fulfillment operations / Organizational Development
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Program design and ownership, data-driven performance analysis, change management, team leadership, curriculum development, stakeholder influence, operational training best practices, adult learning dynamics
Preferred skills
Experience with 3PL networks, proficiency in analytics tools (Excel, Tableau), ability to travel
Technologies
MS Excel, Google Sheets, Tableau
Responsibilities
Define and optimize ramp curves for hourly roles, build trainer networks, develop supervisor onboarding paths, partner on change management training, lead the L&D team, report performance to senior leadership
Seniority
Director, strategic & operational leadership