Senior Associate, Unified Communications (UC) Engineer
Core
Engineer Microsoft Teams Phone implementations, migrations from Cisco/PBX, and cloud PSTN integrations to support enterprise-wide unified communications.
Role type
Senior IC Unified Communications Engineer
Builds
Enterprise-wide Microsoft Teams voice solutions and communication infrastructure
Domain
Healthcare / Telephony & Unified Communications
Required skills
Microsoft Teams Phone, Direct Routing, Cisco Call Manager, Azure, Windows platforms, networking concepts (LAN/WAN/VPN), troubleshooting, documentation
Preferred skills
AudioCodes SBCs, Cisco Voice Gateways, Power Apps, MySQL/MSSQL, clustered/virtual environments, IT security concepts
Technologies
Microsoft Teams, Cisco, Azure, Windows, AudioCodes, MySQL, MSSQL
Responsibilities
Design and troubleshoot Microsoft Teams voice solutions; Configure calling plans, Direct Routing, and voice routing policies; Deploy Teams Phone across Windows, iOS, and desk phones; Integrate Teams with existing PBX and Cisco Systems; Provide root cause analysis and service improvement solutions.
Seniority
Senior, hands-on IC