Junior IT Support Engineer
Core
Provide responsive technical support for hardware, software, identity, network, and cloud application issues across a globally distributed organization.
Role type
Junior IT Support Engineer
Builds
Stable internal IT operations and employee onboarding/offboarding processes
Domain
IT Operations / Enterprise Support
Deliverable
client delivery
Required skills
macOS and Windows troubleshooting, device provisioning, identity and access management (SSO, MFA), asset tracking, Google Workspace administration, ticketing systems
Preferred skills
Linux support, cloud environments (AWS, Google Cloud), basic scripting (Python, JavaScript), automation tools, compliance frameworks (SOC 2, ISO 27001)
Technologies
Google Workspace, Iru, Kandji, Jamf, Okta, Slack, Zoom, Atlassian, GitHub, macOS, Windows, Linux
Responsibilities
Troubleshoot hardware, software, and network issues; manage device setup and account provisioning; maintain asset inventory and documentation; support identity and access management; escalate complex security issues; assist with compliance activities; identify automation opportunities
Seniority
Junior, early-career IC