Trade Account Specialist
Core
Serve as the primary operational relationship manager for Pfizer's major trade accounts (wholesalers and specialty pharmacies), managing sales order processing, inventory analysis, and supply chain compliance.
Role type
Trade Account Specialist (Customer Operations)
Builds
Operational support for Pfizer's wholesale and specialty pharmacy distribution network
Domain
Healthcare / Pharmaceutical Supply Chain
Required skills
Sales Order Management, Inventory Analysis, Claims Management, Regulatory Compliance (DSCSA), Data Analysis, Customer Relationship Management, Financial Reconciliation, Exception Handling, Cross-functional Collaboration
Preferred skills
SAP Order Management expertise, SAP Business Objects reporting, Tableau usage, Advanced Excel functions
Technologies
SAP, SAP Business Objects, Tableau, Excel, DHL OTM
Responsibilities
Process sales orders via EDI/email and manage shipping exceptions; Conduct Insight inventory reviews to assess health and mitigate supply risks; Resolve complex claims and deductions related to shipping discrepancies or damages; Monitor shipment delays and address planning issues; Represent Pfizer in operational discussions regarding scorecard performance and inventory levels; Analyze operational trends to provide actionable insights to stakeholders.
Seniority
Individual Contributor, Entry to Mid-level
