Customer Support Specialist - SWEDISH speaking
Core
Handle customer problems and issues promptly via telephone, email, or web while guiding clients on platform functions to achieve business goals.
Role type
Customer Support Specialist (CSS)
Builds
Customer trust and satisfaction for PR and corporate communications clients
Domain
Media intelligence, PR, and corporate communications
Deliverable
client delivery
Required skills
Customer support, problem resolution, platform guidance, root cause analysis, cross-functional collaboration, sales contribution, MS Office Suite
Preferred skills
Freshdesk, Salesforce, additional Nordic languages
Technologies
Freshdesk, Salesforce, MS Office Suite
Responsibilities
Answer support requests via phone/email/web, resolve platform/service problems, assist with system tasks like disseminations and reports, collaborate with Customer Success and Sales teams, contribute to reducing churn
Seniority
Individual Contributor
