Client Operations Associate - New York
Core
Provide 24/7 technical support, troubleshooting, and operational guidance to institutional clients for digital asset custody and prime services.
Role type
Client Operations Associate (Technical Support)
Builds
Institutional client support for MPC-secured custody and ClearLoop prime services
Domain
Digital Assets / Cryptocurrency / Financial Services
Deliverable
client delivery
Required skills
Technical account management, cryptocurrency/blockchain knowledge, troubleshooting, project management
Preferred skills
Finra Series 99 certification
Technologies
MPC, ClearLoop, digital asset infrastructure
Responsibilities
Provide technical support to institutional clients, manage incoming queries under time pressure, collaborate with internal stakeholders to resolve issues, gather client feedback for product teams, stay updated on industry trends
Seniority
Individual Contributor, entry-to-mid level