Local Application Manager
Core
Ensuring delivery, quality, and continuous improvement of IT services across the Sanoma organization.
Role type
Local Application Manager (IT Service Management)
Builds
IT services and operational stability for Sanoma Learning
Domain
Education technology / IT Operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
ITIL framework expertise, ITSM platform management, major incident coordination, cross-functional team leadership, service performance analysis, root-cause analysis, vendor management, SLA/KPI adherence, change enablement, configuration management
Preferred skills
Regional or global service delivery experience, multi-cultural company experience, outsourced team management
Technologies
ServiceNow, BMC, Jira Service Management
Responsibilities
Manage end-to-end delivery of assigned IT services, oversee daily service operations and handle escalations, lead major incident coordination, ensure alignment with company policies and regulatory standards, analyze service performance trends to identify improvement opportunities, support core ITSM processes including Incident, Problem, Change, and Knowledge Management
Seniority
Mid-level, hands-on IC
