Integration Engineer - Card Issuing
Core
Primary technical point of contact guiding clients through API integrations for card issuing, from sandbox setup to production go-live, while debugging issues and managing technical configurations.
Role type
Senior IC integration engineer (client-facing)
Builds
Card issuing API integrations for external clients
Domain
Fintech / Payments (Card Issuing)
Deliverable
production ML models | product features | client delivery
Required skills
RESTful API integration, distributed system log analysis, generative AI tool usage, webhook architecture knowledge, payment network certification management, technical documentation creation, ticketing system management, structured troubleshooting, identity provider setup, access control configuration, payment network portal configuration
Preferred skills
VISA/Mastercard protocol experience, card lifecycle management, mobile wallet integration experience, monitoring tool proficiency (DataDog, Grafana), event-driven systems knowledge, SOP/runbook creation
Technologies
REST APIs, Slack, WhatsApp, Jira, FreshDesk, Zendesk, DataDog, Grafana, generative AI tools
Responsibilities
Guide clients through API integration lifecycle from sandbox to production, debug and diagnose technical issues in sandbox and production environments, manage technical configuration tasks including identity provider and payment network setup, execute payment network certification for mobile wallets, develop technical documentation and troubleshooting playbooks, provide first-line technical support via communication channels, translate client feedback into engineering tickets
Seniority
Senior, hands-on IC