Head of Regional Digital Transformation & User Experience
Core
Lead regional digital operations and user experience across Asia, Europe, and Americas, evolving IT support into proactive, AI-enabled, and automation-supported services.
Role type
Senior IC Head of Regional Digital Transformation & User Experience
Builds
Globally consistent, regionally responsive operating model for site support, service delivery, endpoint support, access operations, workplace technology, and local infrastructure.
Domain
Semiconductor industry + Digital Transformation & IT Service Management
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
Leading multi-site/regional teams, Digital Workplace operations, IT Service Management, Service Quality management, Change enablement, Budget & contract management, Stakeholder engagement, Continuous improvement, AI & automation strategy
Preferred skills
Certifications in AI, ITSM, infrastructure, or project management
Technologies
AI-enabled services, automation tools, ERP, PLM, CRM, data platforms, cybersecurity programs, digital workplace platforms
Responsibilities
Lead regional digital operations across all regions; Build a globally consistent and regionally responsive operating model; Lead regional teams and service partners with clear standards; Ensure reliable hands-on technology support across offices, factories, warehouses, and labs; Improve joiner, mover, and leaver support; Strengthen business partnerships and support change enablement; Own digital employee experience and service quality; Drive AI-enabled and automation-supported operations; Strengthen operational continuity and resilience
Seniority
Senior, hands-on IC with strategic leadership