Director, Merchant Launch Operations
Core
Design and operationalize the Operations Continuous Improvement (CI) function and lead the planning and execution of high-impact merchant launch projects across a global fulfillment network.
Role type
Director, Operations Continuous Improvement & Merchant Launch
Builds
Operational excellence programs, merchant launch solutions, and a distributed team of Ops CI managers.
Domain
E-commerce fulfillment, logistics, and supply chain operations.
Required skills
Lean/Six Sigma problem-solving, team leadership, project governance, KPI tracking, change management, data analytics, warehouse management systems (WMS), cross-functional collaboration.
Preferred skills
Lean program leadership certification, Wholesale/B2B fulfillment experience.
Technologies
Asana, Slack, Salesforce, Google-based applications, MS Excel, Google Sheets, Metabase, Tableau.
Responsibilities
Design and operationalize the Ops CI function including intake processes and reporting; hire and lead a team of Ops CI managers; own a portfolio of projects across fulfillment operations and merchant onboarding; drive performance improvement using structured methodologies; support the analysis of merchant attributes and SKU profiles for solution design; execute and oversee merchant launches; develop and implement workflows and dashboards for data-driven decision-making; provide on-site support and mentor team members.
Seniority
Director, strategic leadership with hands-on program management.