Team Lead Client Success
Core
Lead and develop a team of up to eight Client Success Managers supporting B2B customers on the Zattoo TV platform, focusing on DACH and international accounts.
Role type
Senior Team Lead, Client Success
Builds
Client success operations and team performance for B2B TV streaming platform
Domain
Media & Entertainment / B2B SaaS
Required skills
People management, team coaching, process improvement, cross-functional collaboration, client escalation handling, business fluency in English and German
Preferred skills
Experience in OTT/IPTV/TV/streaming services
Technologies
IPTV, OTT platforms
Responsibilities
Coach and grow a team of Client Success Managers, drive team process evolution, safeguard service quality, act as a sparring partner for client escalations, represent the team in cross-functional meetings, step in as a hands-on CSM during absences
Seniority
Senior, hands-on IC with people leadership
