Associate Product Manager - Service
Core
Own the Service product area end-to-end within Client Operations, connecting manual client query handling to Ebury's wider operational systems to enable simplification and automation.
Role type
Associate Product Manager (Service & Client Operations)
Builds
Service platform connecting to Ebury's operational systems
Domain
Fintech / Global Business Operations
Deliverable
production ML models | product features
Required skills
Product management (2+ years in fintech/SaaS or ops/consulting), Systems thinking, Process-to-automation mapping, Metric-driven decision making, Cross-functional influence
Preferred skills
Comfort with case-management/CRM platforms, Modern tool usage including AI
Technologies
Salesforce Service Cloud, Zendesk, Intercom, AI tools
Responsibilities
Set long-term product vision for Service integration, Define outcomes and requirements for Engineering, Track success metrics and prioritize based on data, Gather feedback from teams and clients, Map operational processes to identify automation opportunities
Seniority
Associate, early-career IC