Analista de Inteligencia de negocios
Core
Specialized customer support and case management for a fintech's commercial portfolio, analyzing client requests to identify gaps and improve the customer experience.
Role type
Business Intelligence Analyst (Customer Support & Analysis)
Builds
Customer support workflows and case resolution processes for a payments and fintech platform.
Domain
Fintech / Payments / Customer Success
Deliverable
dashboards & analysis
Required skills
Power BI, Advanced Excel, Tableau, Data Analysis, Case Management, Strategic Communication
Preferred skills
English (Desirable), Systems/Actuarial/Mathematics degree
Technologies
Power BI, Tableau, Excel
Responsibilities
Provide specialized and personalized customer support via email, phone, WhatsApp, and text; Analyze and create cases; Track requests from receipt to final resolution by the resolution area; Participate in strategic calls with the commercial team to follow up on client requests, resolve issues, and identify experience gaps.
Seniority
Individual Contributor