Operations Analyst - Europe Operations
Core
London-based Operations Analyst responsible for staffing/resource allocation, contractor management, compliance, and IT/systems maintenance for a growing portfolio of clients in Financial Services, Energy, and Healthcare.
Role type
Operations Analyst (Systems Administration & Data Governance)
Builds
Clean, well-maintained operational data across Salesforce and Kantata; automated operational processes.
Domain
Professional Services / Consulting / Tech
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
Salesforce administration, Kantata (PSA) administration, data quality & governance, process automation using AI tools, staffing reporting, revenue & margin data integrity, contractor governance, cross-functional collaboration, written communication, independent work management
Preferred skills
IR35/off-payroll compliance knowledge, AI tool usage (Claude, ChatGPT, workflow automation), margin/profitability data exposure
Technologies
Salesforce, Kantata, AI tools (Claude, ChatGPT, workflow automation platforms)
Responsibilities
Maintain day-to-day accuracy and hygiene of operational data in Salesforce and Kantata; identify and resolve data discrepancies and duplicate records; automate manual operational processes using AI tools; support weekly staffing reporting and revenue/margin data integrity; manage weekly contractor governance cycles including SOW expiry tracking and roster maintenance; assist with vendor onboarding and compliance workflows; collaborate with Talent, Sales, and People teams to align resourcing and headcount data.
Seniority
Junior to Mid-level, hands-on IC