Service Delivery Manager
Core
Technical and operational interface ensuring reliable service delivery, SLA compliance, and smooth operations of large-scale GPU clusters and bare metal environments for strategic hyperscale customers.
Role type
Senior Service Delivery Manager (Infrastructure)
Builds
Reliable infrastructure services for large AI workloads on bare metal and GPU cloud
Domain
Cloud Infrastructure / AI / Data Center Operations
Deliverable
production ML models | infrastructure
Required skills
Technical account management, infrastructure operations, SLA management, incident management, root cause analysis, data center operations, bare metal infrastructure, hardware lifecycle management, networking knowledge, stakeholder management
Preferred skills
Hyperscale customer experience, AI/ML infrastructure support, GPU cluster management
Technologies
GPU clusters, bare metal, data center environments, networking tools, infrastructure monitoring systems
Responsibilities
Serve as primary technical point of contact for hyperscale customers; coordinate infrastructure lifecycle including provisioning, maintenance, and incident management; ensure SLA and SLO compliance; manage hardware support and capacity expansion; establish operational processes for hyperscale environments; partner with engineering and hardware teams for scaling and new deployments.
Seniority
Senior, hands-on IC with strategic account ownership
