Service Desk Technician
Core
Handling global support calls, emails, and monitoring alerts to resolve incidents and dispatch engineers for transportation and defense technology solutions.
Role type
Service Desk Technician
Builds
Customer support and incident resolution for transportation and defense technology systems
Domain
Transportation and Defense Technology
Deliverable
client delivery
Required skills
Operating systems familiarity, telephone communication, ticketing system usage, incident monitoring, resource dispatch coordination, target-driven response
Preferred skills
Transport industry knowledge, field dispatch experience, ITIL Foundation certification
Technologies
Ticketing systems, monitoring tools
Responsibilities
Handle incoming telephone calls and emails, respond to global monitoring alerts, organize communications for major incidents, dispatch engineers to fix issues
Seniority
Individual Contributor