Product Operations Associate, Tier 1
Core
Entry-level support role triaging and resolving hardware and software issues for deployed defense assets.
Role type
Tier 1 Product Operations Associate (Help Desk)
Builds
Support for Anduril's Lattice OS and family of defense systems
Domain
Defense technology / AI / Robotics
Deliverable
client delivery
Required skills
hardware/software troubleshooting, ticketing systems, runbook execution, 24x7 shift coverage, security clearance
Preferred skills
Salesforce Service Desk, military/government systems, embedded systems, sensors, robotics
Technologies
Salesforce Service Desk, Jira, ServiceNow
Responsibilities
Intake and triage customer issues, monitor support tickets, troubleshoot and escalate issues, document knowledge base articles, maintain operational readiness, identify recurring issues
Seniority
Entry-level, hands-on IC
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