Director, Portfolio Solution Engineering
Core
Lead presales strategy and technical design for complex enterprise AI deals, guiding prospects from discovery through technical sign-off and POC governance.
Role type
Senior IC Director, Portfolio Solution Engineering (AI/ML)
Builds
AI/ML solution architectures, POCs, and repeatable demo frameworks for contact center technology
Domain
Contact Center Technology / Generative AI / Cloud
Deliverable
production ML models | product features
Required skills
AI product presales leadership, LLMs and RAG pipeline architecture, POC governance, commercial fluency in AI pricing (tokens/compute), multi-stakeholder enterprise sales, technical storytelling, team coaching
Preferred skills
Banking/insurance/retail domain experience, Gen AI front-end technology background, industry event representation
Technologies
LLMs, embedding models, vector databases, RAG pipelines, API-based AI services
Responsibilities
Own presales end-to-end pipeline and win/loss reviews; Lead complex enterprise AI deals from discovery to sign-off; Design and oversee POCs including model evaluation and integration; Coach Solutions Consultants on AI solutioning and commercial positioning; Build repeatable playbooks and demo frameworks for AI/ML products; Feed field intelligence into Product and GTM strategy
Seniority
Director, hands-on IC with team leadership