L3 Support- SFMC - Commerce
Core
L3 support engineer for Salesforce B2C Commerce Cloud, diagnosing complex incidents across checkout, catalog, pricing, search, and order management for SFRA and PWA storefronts.
Role type
Senior L3 Support Engineer (Salesforce Commerce Cloud)
Builds
Production commerce storefronts and integrations for global retail brands
Domain
Retail eCommerce / Salesforce B2C Commerce Cloud
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Salesforce B2C Commerce Cloud (SFRA, headless/composable), server-side JavaScript/Node.js reading, eCommerce integration patterns (payment, tax, PIM/DAM, OMS/ERP), incident/problem management, impact analysis, multi-market commerce operations
Preferred skills
Salesforce B2C Commerce Cloud Developer/Architect certification, headless commerce implementation experience, luxury/retail omnichannel experience
Technologies
Salesforce B2C Commerce Cloud, SFRA, PWA, Node.js, Business Manager, middleware layers
Responsibilities
Diagnose escalated complex commerce incidents impacting checkout, catalog, pricing, search, and order management; Perform deep diagnosis using logs and integration monitoring; Coordinate with front-end and back-end teams to translate root cause findings into fix requirements; Lead impact analysis for evolutions and change requests; Validate delivered fixes and enhancements including regression testing; Oversee critical batch and integration jobs and lead recovery efforts; Support release management and sandbox/staging refresh cycles; Maintain functional/technical documentation; Provide functional leadership during peak trading events; Ensure adherence to security and compliance requirements
Seniority
Senior, hands-on IC
