SFMC Core-L3 Analyst
Core
Senior Salesforce administrator and analyst responsible for resolving escalated incidents, performing root cause analysis, and managing platform configuration for Sales, Service, and Experience Cloud.
Role type
Senior IC Salesforce Administrator / Analyst
Builds
Production Salesforce configurations, integrations, and support for enterprise CRM ecosystems
Domain
Technology / Customer Experience / CRM
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Salesforce Sales Cloud, Service Cloud, Experience Cloud administration, Apex log analysis, Lightning Web Component debugging, Flow automation, REST/SOAP integration architecture, ITSM incident management, impact analysis, data privacy compliance
Preferred skills
Salesforce Advanced Administrator certification, Salesforce Platform App Builder certification, Service Cloud/Sales Cloud Consultant certification, experience with distributed development teams, Agile/Scrum methodology, retail or luxury goods industry experience
Technologies
Salesforce, Apex, Lightning Web Components, Flow, REST, SOAP, Middleware platforms
Responsibilities
Own complex escalated incidents and perform deep functional/configuration root cause analysis; Diagnose cross-ecosystem issues involving Sales/Service/Experience Cloud and ERP/POS/PIM/OMS integrations; Analyze Apex and Flow logs to identify root causes and translate findings into requirements for developers; Lead impact analysis for change requests and provide costing input; Validate fixes and enhancements through documentation review and UAT support; Maintain platform configuration including user models, automations, and reports; Support sandbox refreshes, release management, and deployment validation; Participate in Agile ceremonies and act as functional escalation point for critical incidents; Ensure security and compliance requirements are met in all support activities
Seniority
Senior, hands-on IC