Marketplace Operations Regional Manager, Americas
Core
Operational backbone for Fever's marketplace across South, Central, and North America, ensuring health, efficiency, and scalability while managing a regional team.
Role type
Regional Marketplace Operations Manager (Americas)
Builds
Scalable marketplace operations for live entertainment events and experiences
Domain
Live entertainment, culture, and events technology
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Team leadership, process design and SOP creation, data analysis, stakeholder management, workflow automation, metric monitoring (SLAs, error rates)
Preferred skills
E-commerce, travel, hospitality, or entertainment industry experience, SQL or BI tool proficiency, English and Spanish fluency
Technologies
Excel/Sheets, SQL, BI tools
Responsibilities
Lead and develop a regional operations team; design and improve standard operating procedures; monitor marketplace health metrics and drive corrective actions; act as the regional escalation point for complex partner issues; represent regional ops in global forums; gather partner feedback for product improvements
Seniority
Mid-Senior, hands-on IC with people leadership