Xstore L2 analyst (24*7)
Core
Provide Level 2 technical support for Oracle Retail Xstore POS systems, handling escalated incidents, troubleshooting, and system maintenance for retail store operations.
Role type
L2 Support Analyst (Retail POS)
Builds
Stable POS transactions and store deployment activities
Domain
Retail technology / Point of Sale (POS)
Deliverable
client delivery
Required skills
Oracle Retail Xstore v23+, Java, Log analysis, Debugging, Performance tuning, Jenkins, Git, Oracle/SQL Server, Windows OS, Retail POS lifecycle
Preferred skills
Xstore Office Cloud/SaaS, Oracle Retail Merchandising Suite (RMS/RPM/RIB), Oracle Retail POS Certification, ITIL Foundation
Technologies
Oracle Retail Xstore, Xcenter, Xstore Office, Jenkins, Git, Oracle Database, SQL Server, Windows
Responsibilities
Handle escalated technical incidents within SLAs, Perform functional and basic technical investigation, Assist in system configuration and version upgrades, Monitor system performance, Coordinate with L3 support and DevOps teams, Develop user guides and SOPs
Seniority
Mid-level, hands-on IC