Boston City Manager
Core
Lead all aspects of the Boston market for a decentralized laundry delivery startup, managing operations, partnerships, and customer experience from the ground floor.
Role type
Market expansion manager (operations)
Builds
Laundry delivery service for residential customers
Domain
Logistics / Consumer Services
Deliverable
product features
Required skills
market expansion, operations management, partnership development, logistics integration, customer service, project ownership
Preferred skills
hustle, ambiguity tolerance, entrepreneurial experience
Technologies
custom Scrubber app
Responsibilities
onboard and manage delivery personnel (Scrubbers), establish partnerships with laundry locations, execute local growth tactics, integrate delivery/robotics partners, handle customer service inquiries, identify and drive operational improvements
Seniority
Early-stage startup, hands-on IC