Senior Product Manager, AI
Core
Lead the definition and hands-on creation of AI-native Customer Experience solutions, shaping how AI understands customer interactions and automates outcomes at enterprise scale.
Role type
Senior hands-on Product Manager (AI/GenAI)
Builds
AI-powered CX solutions, intelligent systems, and working prototypes for enterprise customers
Domain
Customer Experience (CX), Contact Center, Cloud SaaS, AI/ML
Deliverable
product features
Required skills
AI product strategy, hands-on prototyping, data analysis, cross-functional collaboration, roadmap planning, customer engagement, technical fluency, problem-solving
Preferred skills
GenAI tools for prototyping, CCaaS/WEM platform experience, AI/ML lifecycle knowledge, cloud architecture (AWS/Azure/GCP), IP telephony familiarity
Technologies
GenAI tools, AWS, Azure, GCP
Responsibilities
Identify market problems through research and data analysis; drive AI-first product strategy; use prototypes to de-risk complexity and accelerate value; deliver actionable roadmaps grounded in validated concepts; champion CX excellence via experimentation; lead data-driven decision-making using model performance insights
Seniority
Senior, hands-on IC