Engineer II, Global Product Support
Core
Senior technical authority providing advanced troubleshooting, repair, and debugging for complex electro-mechanical semiconductor manufacturing equipment and software systems.
Role type
Senior IC Global Product Support Engineer (Semiconductor Equipment)
Builds
Advanced EPI systems for semiconductor manufacturing
Domain
Semiconductor manufacturing / Electro-mechanical systems
Deliverable
client delivery
Required skills
Complex technical issue diagnosis, electro-mechanical system understanding, software-driven equipment troubleshooting, analytical problem-solving, technical communication, presentation skills, customer-focused mindset
Preferred skills
Mechanical or Electrical Engineering background, experience in high-stakes technical situations
Technologies
Electro-mechanical systems, semiconductor manufacturing software
Responsibilities
Diagnose and resolve escalated technical issues from field teams, repair and debug complex equipment, partner with engineering to report reliability insights, support customer installations and training, engage directly with customers to ensure optimal performance, travel globally up to 50% for field support