Senior Operations Manager - Legal Support Services
Core
Oversee daily operations of a U.S. legal support services provider handling ~900 jobs/month for 100 law firm clients, managing the complete job lifecycle from intake to billing and leading a nationwide network of independent process servers.
Role type
Senior Operations Manager (Legal Support Services)
Builds
Legal support services for law firms
Domain
Legal services / Process serving
Required skills
Operations leadership, vendor-network management, deadline management, quality control, team management, financial judgment, ticketing systems, remote team communication
Preferred skills
Process serving experience, logistics/dispatch background, contractor recruitment, Spanish proficiency, Zendesk, QuickBooks
Responsibilities
Oversee complete job lifecycle (intake, assignment, closeout, billing), monitor aging/stalled jobs, manage nationwide network of independent process servers, recruit and onboard process servers, manage Job Entry and Billing/AR teams, coach internal employees, monitor billing performance, communicate with law firm clients, track operational KPIs, document SOPs and improve workflows
Seniority
Senior, hands-on leadership