Sr Service Delivery Manager - Singapore
Core
Lead professional services engagements for enterprise software clients, acting as the single point of contact to ensure project success, budget adherence, and customer satisfaction.
Role type
Senior Services Delivery Manager
Builds
Professional services engagements and customer success outcomes
Domain
Enterprise software / Data infrastructure
Deliverable
client delivery
Required skills
Project management, stakeholder management, contract scoping, resource planning, budget management, sales collaboration, IT domain knowledge, software implementation methodology
Preferred skills
Cloudera software experience, Financial Services & Public Sector industry experience
Technologies
Cloudera
Responsibilities
Engage with sales teams to develop customer relationships and grow the professional services business; Define, scope, and sell the professional services portfolio; Prepare Statements of Work or Change Orders; Lead services engagements as the single point of contact; Plan and forecast resourcing profiles; Implement project governance to ensure alignment of tasks; Act as a conduit between customers and internal teams like Support and Engineering.