Application Experience Specialist
Core
Guardian of the Zattoo IPTV platform ensuring seamless streaming experiences by diagnosing technical defects and optimizing user journeys across Web, Mobile, and TV.
Role type
Application Experience Specialist (Technical Support & UX Optimization)
Builds
Zattoo IPTV platform (D2C and B2B TVaaS partners)
Domain
Video streaming / IPTV / Consumer Electronics
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Root cause analysis, bug investigation, user journey mapping, technical documentation, cross-platform testing, API understanding, CDN/Load balancer knowledge, log analysis, stakeholder communication
Preferred skills
React Native debugging, cross-platform TV app development (Android TV, Fire TV, Apple TV, Web TV), UI/UX improvement proposals
Technologies
Kibana, Grafana, New Relic, Sentry, AppCentre, HLS/DASH, React Native
Responsibilities
Investigate and diagnose bugs across the IPTV platform using monitoring tools; Translate user symptoms into detailed technical diagnoses for Product Managers; Test and verify critical bug fixes and release candidates; Analyze end-to-end user journeys to identify friction points; Propose UI/UX tweaks to reduce support ticket volume; Support rollout of React Native universal app across platforms.
Seniority
Mid-level, hands-on IC
