Principal Operations Support Manager
Core
Senior representative at partner-operated fulfillment sites ensuring service-level performance for merchants from dock to door.
Role type
Principal Operations Support Manager (Senior IC)
Builds
Fulfillment operations for ecommerce merchants
Domain
Logistics / Supply Chain / 3PL
Required skills
Warehouse/fulfillment operations management, SLA and quality metrics management, WMS proficiency, SOP development, Root cause analysis, B2B/D2C fulfillment knowledge, Labor planning, Data analysis
Preferred skills
Multi-site environment experience, Partner leadership influence, Incident investigation
Technologies
WMS platforms, Jira
Responsibilities
Monitor daily outbound/inbound SLAs, order defects, and shrink; Coach partner site leaders on standard work and escalation; Lead operational quality incident investigations; Monitor inventory activity and order flow; Coordinate with transportation and labor teams; Mentor on-site team members.
Seniority
Principal, hands-on IC
