Warehouse Support Specialist
Core
Monitor inbound/receiving activities, resolve merchant-facing logistics issues, and manage truck/container loading and offloading at regional fulfillment hubs.
Role type
Warehouse Support Specialist (Logistics Operations)
Builds
Fulfillment operations for SMB and Mid-Market ecommerce merchants
Domain
Supply chain and fulfillment technology
Required skills
Warehouse operations experience, logistics coordination, truck/container loading planning, BOL management, appointment scheduling, Jira ticket resolution, product safety compliance, Microsoft Excel proficiency, physical lifting (50 lbs), standing/walking endurance
Preferred skills
Adaptability to changing conditions, critical timeline management, independent work, multi-tasking, stakeholder communication
Technologies
NOVA, Jira, Microsoft Excel
Responsibilities
Resolve merchant-facing WRO/URO issues, investigate discrepancies, schedule daily loads via carriers, manage BOL requirements, log IPP shipments, check in/out drivers, log missed appointments, support Jira ticket resolution, ensure product safety and compliance
Seniority
Entry-level to Junior, hands-on IC
