Operations Support Manager
Core
Develop and support partner fulfillment centers (3PLs) to ensure performance standards, oversee new startup functions, and build partnerships to facilitate success within ShipBob's dashboard and fulfillment services.
Role type
Operations Support Manager (Individual Contributor)
Builds
Fulfillment operations and partner site onboarding for ShipBob's merchant ecosystem
Domain
Logistics / E-commerce Fulfillment / 3PL Management
Required skills
Operations management, E-commerce fulfillment, Project management, Systems training, Stakeholder relationship building, KPI/SLA tracking, Root cause analysis, Process improvement (CI), Inventory management, Vendor coordination
Preferred skills
Experience with WMS systems, Freight coordination, Kitting solutions, International expansion support
Technologies
ShipBob Dashboard, WMS, Jira, Microsoft Excel
Responsibilities
Coach and guide 3PL partners to success defined by ShipBob Scorecard metrics; Troubleshoot onboarding issues and course-correct partner site operations; Inspire 3PL partner use of key ShipBob features and tools; Support execution of inbound operations and value-added services; Work with freight partners to organize transport; Support development of efficient kitting solutions; Perform KPIs and help 3PLs achieve SLAs; Resolve urgent escalations with merchants top of mind; Support internal Control Tower team with operational queries and status updates; Attend weekly business review calls with 3PL partners.
Seniority
Mid-Senior, hands-on IC
