Principal Production Support Engineer
Core
Hands-on technical leader ensuring stability, reliability, and performance of mission-critical transportation and defense production systems by diagnosing complex software defects and infrastructure challenges.
Role type
Senior Principal Production Support Engineer
Builds
Mission-critical transportation and defense software systems
Domain
Transportation and Defense
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
Root cause analysis, system architecture ownership, cross-functional team leadership, incident response, performance tuning, configuration management, deployment planning, change control, operational documentation, SLA management
Preferred skills
Transportation or defense industry experience, ITIL processes, high-availability architecture design, AWS or Azure expertise
Technologies
AWS, Azure
Responsibilities
Lead investigation and resolution of high-impact software defects and configuration issues; Perform deep-dive root cause analysis across application, infrastructure, and integration layers; Own the technical baseline for system architecture and configuration; Guide junior engineers and support teams in troubleshooting; Chair technical reviews and approve changes impacting live systems; Lead post-incident reviews and drive continuous improvement in support processes; Interface with customers and vendors to resolve escalated issues; Support deployment planning and execution with rollback strategies.
Seniority
Senior, hands-on IC with technical leadership
