Incident Response Analyst
Core
Identify, contain, analyze, and recover from incidents impacting business-critical processes; contribute to incident policies, playbooks, and decision trees.
Role type
Incident Response Analyst
Builds
Incident response frameworks, playbooks, decision trees, and knowledge base articles
Domain
IT Operations / Incident Management
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Incident management frameworks (ITIL, COBIT, DevOps), configuration management, incident/problem management tools (ServiceNow, CloudWatch, OpsGenie, PagerDuty), knowledge management tools (SharePoint, JIRA, Confluence), data analysis and reporting (PowerBI), modern IT infrastructure knowledge, SLA evaluation
Preferred skills
Conflict resolution, analytical and critical thinking, emotional intelligence, stress management, stakeholder management, proactive adaptability, continuous improvement strategies
Technologies
ServiceNow, CloudWatch, OpsGenie, PagerDuty, SharePoint, JIRA, Confluence, PowerBI
Responsibilities
Gather incident information and determine severity; assemble and assign roles to incident response teams; communicate status updates to stakeholders; make timely decisions to contain incidents; allocate resources effectively; coordinate multi-team activities; conduct post-incident analysis and root cause reviews; update incident response plans based on findings
Seniority
Mid-Senior, hands-on IC