L2 Support-Associate Developer
Core
Provides functional support for e-commerce systems, managing tickets, monitoring batch jobs, and ensuring system stability.
Role type
L2 Support Associate Developer
Builds
Maintains stability of SFB2C, Order Management, and e-commerce workflows
Domain
E-commerce / Retail Technology
Deliverable
dashboards & analysis
Required skills
ITIL process expertise, SFB2C system knowledge, Order Management system knowledge, e-commerce workflow understanding, Service Now, Dynatrace, Grafana, Kibana, Open Search, Mulesoft, SFTP batch job monitoring
Responsibilities
Manage and prioritize support tickets, monitor system alerts and SFTP batch jobs, perform recoveries, maintain SLAs
Seniority
Mid-level, hands-on IC
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